Jobcenter Logo

Choose a theme

Contact channels for Ukrainian protection seekers

August 31, 2022

From June 1, 2022, protection seekers from Ukraine will be entitled to benefits through the Jobcenter. They will thus receive assistance to ensure their livelihood, health care and professional integration.

For the protection seekers from Ukraine, the transition from the Asylum Seekers Benefits Act (AsylbLG) to the Jobcenter should be made as simple as possible.

All persons who until June 1, 2022 are already registered and have a residence document (fiction, electronic residence title § 24 AufenthG), can directly contact the Jobcenter Dortmund, find out about the new benefit and make an application. If you would like to apply for unemployment benefit II, please contact us first by phone at (0231) 842-1110 (Mon-Fri 08-18). We advise you on how to apply - individually for your situation. Alternatively, you have the option of applying for unemployment benefit II on the website of the Federal Employment Agency.

Fleees from Ukraine who enter after 1. June 2022 enter or make a new application for social benefits must - unlike before - go through registration and registration to receive benefits and have a valid residence document (fiction or residence title according to § 24 Residence Act). Therefore, new arrivals must first present themselves at the Ausländerbehörde . This is on Mondays, Tuesdays, Wednesdays and Thursdays from 7:30 - 12:00 clock at the Infopoint in the Berswordt Hall on site. The Infopoint is located in the Berswordt-Halle at Friedensplatz centrally in downtown Dortmund. If you have any further questions about this, please e-mail

Have you already applied for benefits under SGB II? Do you have questions or need advice? Then you can find your contact persons via the search function or under the item Contacts. Please note that a personal visit is only possible with an arranged appointment. To make an appointment, please first contact us by phone at (0231) 842-1110 (Mon-Fri 08-18). Feel free to use the contact formon our homepage.

Our integration specialists will invite you after the approval of benefits to talk with you about the topics of language acquisition German, work and career.

Children of compulsory school age can receive a grant from the education and participation package for school supplies.

Special hotline of the Federal Employment Agency (BA) for refugees from Ukraine

The Federal Employment Agency (BA) has set up a special hotline for refugees from Ukraine. There, BA employees provide information on finding work and training in Ukrainian and Russian.

The hotline can be reached Mondays through Thursdays from 8 a.m. to 4 p.m. and Fridays from 8 a.m. to 1 the service number 0911 1787915 . Charges apply for a call to a German landline.

Was this article helpful to you?