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Shorter opening hours on February 12

Dear customer,

On February 12, our Infopoints and campaign offices will close at 12:00 noon.

From February 13, we will be happy to welcome you again during our usual opening hours.

You can reach us by phone until 6 pm via our Service Center:

(0231) 842-1110 (Mon-Fri 8 am-6 pm)

Are you already familiar with our digital services? Here you can do many things quickly and conveniently online:

Receive forms online, submit documents, report changes, apply for continued approval and much more at

Dortmund Pass, apply for a social ticket, submit documents, request an appointment via our contact form

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