With Jobcenter.digital, you can communicate quickly and securely with the Jobcenter and process various requests, including:

• You use your personal profile, which is directly linked to your electronic benefits file (eFile) at the Jobcenter Dortmund
• You can use the mailbox service to send a message to your caseworker or employment agency
• Notify changes
• Apply for further benefits
• Apply for child benefit or vocational training allowance
• Simply and securely submit documents and evidence, uploaded directly to your eFile
• Job search: With your individual profile, you can carry out job searches in the job exchange of the Federal Employment Agency, Europe's largest job portal
• Comprehensive information on work, housing, health, etc.

You can use the services of jobcenter.digital with a computer, laptop, tablet or smartphone. You need an internet connection.

The registration process is digital. To complete registration, you will need your personal access data that you have received for using the job exchange.

If you are not yet registered for the online services of the Federal Employment Agency, please proceed as follows:

1. Go to www.jobcenter.digital.
2. In the first step, register with your private e-mail address and your postal address.
3. The access data with a PIN will then be sent to you automatically by post. In this letter, you will be advised to call the Service Center. There, the existing personal data will be merged with the Internet profile you have created and the profile will be activated. After this activation, you can make full use of the eService offers.

The registration process is also shown in our video at the top of this page.

There are several ways to obtain access data for Jobcenter.digital:

• Option 1: Register at jobcenter.digital. You will then receive a PIN by post. The service will be activated for you from this point.
• Option 2: Use your personal access data that you have received for using the job exchange, e.g. from your employment agency.
• Option 3: Simply talk to us during your next visit or give us a call. We will be happy to help you.

Unfortunately, this is not possible. The Jobcenter's digital services can only be used with an internet-enabled device and internet access. This means you cannot access the online services without internet access.

Yes, the Jobcenter's digital service will remain available to you regardless of the Corona pandemic. You can therefore continue to submit applications or documents online.

Yes, the Jobcenter's online service is a supplement to the existing analog access channels. You still have the option of contacting us in person during a consultation or by telephone. You can find all our contact details here.

If you only know your user name but have forgotten your password, you can request it via the jobcenter.digital website. To do this, proceed as follows:

1. Go to www.jobcenter.digital.
2. Click on the "Login" field to access the login area. Click on "Forgot password" to request your password by e-mail.

If you no longer know your user name, contact 0800 4 5555 00 - you will receive your access data again by post.