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Changed telephone availability

April 18, 2024

From now on, the telephone availability times of our service center will change. You can reach us Monday to Thursday from 08:00 to 18:00 and Friday from 08:00 to 14:00 on the central telephone number 0231 8421110.

For calls outside of these hours or for those who don't feel like waiting on hold, you can use our secure online portal: at you can upload documents around the clock and from the comfort of your own home (please as one continuous PDF document with a maximum of 5 MB), communicate with the job center in a personal mailbox, report changes and much more. This is the fastest and most secure way to submit documents to the Jobcenter.

You can find all our contact options and further information on our website at

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Our telephone customer service can arrange: (0231) 842-1110