How the contact to the job center works - in plain language*

*All people should be able to understand our info.
Light language helps people do this.
For example: people who can read poorly.
Or people who speak little German.

We use simple words.

Heavy words we explain.
For example: foreign words or technical words.

We separate long words with a hyphen.
For example: social law book.

We make short sentences and no subordinate clauses.

The health of all people is very important.
Many things are different because of the Corona crisis.
Also at our job center.

The Job Center does everything:
To keep you safe.
And to keep the staff safe.

You can still reach the Job Center well.
You can:

• read a lot of info on the Internet.
• ask questions on the phone or with emails.

You can do very many things with phone or computer. You only need to come to the service office for special things.

The job center tells you: If you need to come to the service office. Please don't come to the Dienst-Stelle without an appointment.

Important:

You must not come to the service office:

• If you may have the disease from Corona virus.
• If you have cough.
• If you have bad air.

You must then call the service office.
You clarify on the phone with the service office: What you need to do.

Rules in the service station

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• When you come to the service site: You must observe certain rules.
• You must wear a mask.
  The mask must be over the mouth and over the nose.
  You must wear the mask at all times:
  When you are in the duty station.
  You can get a mask:
  If you do not have a mask.
  You must have a certificate:
  If you are not allowed to wear a mask.
  The certificate can be from your doctor, for example.
• You must disinfect your hands.
  Disinfect means:
  You make the hands so clean:
  The virus can no longer be on the hands.
  There are special liquids:
  To disinfect the hands.
  The job center makes sure:
  There are enough fluids to disinfect.
  The liquids are right at the entrance.
• You must keep your distance from other people.
  You must keep at least 1, 5 meters distance.
  This is how you say it: andert half meter.
  The Job Center has made sure of this:
  The distance can be kept anywhere in the service station.
  You may have to go special ways:
  so that the distance can be maintained.
  The job center will help you.
  A job center worker will take you to your interview.
• It's good:
  If you don't touch anything in the service site.
  The service place makes sure:
  All things are cleaned often.
  But it is better:
  If you don't touch anything.

There are many rules:
They always apply in the corona crisis.

• You are to wash your hands often.
• They should not shake hands with other people.
• You shall not cough in the direction of other people.
• You may cough into the crook of your arm.
  You are to not touch your face.

These rules also apply in the service posts.

Aids for people with disabilities

If you are hearing-impaired:

You can have contact with staff using Skype.

You can then speak with a sign interpreter.

If you have a visual impairment:

The/Health House/Reha-SB area (south wall) has markings on the floor.

The markings help:

To help you find your way to the information.

The heavy word is:

There is a tactile wayfinding system.

The tactile way-guiding system also helps:

To help you find the hand sanitizer.

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