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Customer response management - your opinion is important to us!

The Jobcenter Dortmund sees itself as a social service provider that aligns its work with the needs of its customers. Customer satisfaction is therefore an important indicator of the success of our work. Please help us to improve the quality of our service. 


The customer:internal response management

We have set up the customer response management for your feedback. Here, customer opinions are evaluated and, in direct exchange with the management, concrete improvement options are developed.

You are not satisfied and would like to complain? We take your problems and criticism seriously and will work with you to find a joint solution. 

If you do not agree with a decision, please first contact the specialist responsible for you. If this does not lead to a satisfactory solution for you, you have the option of holding a discussion with the responsible manager. To do so, contact our customer service by telephone or use the contact form. If clarification is not possible in this way, you can submit a complaint to the customer response management.

Please direct your written requests, your suggestions or your complaints to the contact details provided here, stating your full address and your customer and/or community of need number.

If you do not agree with a decision of the Job Centre, please file an appeal in writing. Please note the instructions on how to appeal at the end of your decision. 



  • In some cases, third parties, e.g. relatives, acquaintances, lawyers, etc., take over the communication for the Jobcenter client. Please note that we may only provide information to third parties if a written power of attorney is available. If necessary, the Jobcenter Dortmund will contact the customer directly to clarify the facts of the case.
  • Please note that the protection of your personal data cannot be guaranteed when sending e-mails. For data protection reasons, the answer to your inquiry, should it contain social data, is usually sent to you personally by post.
Südwall 5-9 44137 Dortmund