June 27, 2022

In order to avoid waiting times, the Jobcenter Dortmund currently only works with appointments.

How can I make an appointment at the Jobcenter?

First contact us by phone at (0231) 842 1110 (Mon-Fri from 8 am - 6 pm).

Alternatively, you can also send us your appointment request via your personal mailbox in the portal jobcenter.digital or via the contact form on this website. We will then get back to you as soon as possible.

What do I have to consider when I have an appointment at the Jobcenter?

Please only come to the appointment if you feel healthy and have no cold symptoms! Please enter the building max. five to ten minutes before your appointment to avoid waiting times. Please wear a medical mask (we recommend FFP2). Please disinfect your hands when entering the building (disinfectant dispensers are available at the entrance) and always keep a minimum distance of 1.5 meters.

How can I submit documents?

You can send us documents by post (address: Jobcenter Dortmund, 44120 Dortmund), online via your personal mailbox in the portal jobcenter.digital or via the contact form on this website. You can also post documents or applications in our house letterboxes.

I have a general question (e.g. enquiring about the processing status, reporting an absence from the location, etc.)?

You can reach your responsible Jobcenter location (e.g. "Jobcenter Südost" at Kaiserhain) during service hours by calling the central telephone number (0231) 842 1110. You can also contact us via your personal mailbox in the jobcenter.digital portal or via the contact form on this website.

How can I contact the Jobcenter in person without an appointment?

For matters that cannot be clarified by telephone or with an appointment, we have set up so-called "Infopoints" at our locations in Kaiserhain and Steinstraße. You can reach the Infopoints:

INFOPOINT - for brief concerns without an appointment:

In addition, our Action offices in the city districts are also available.